Paid twice by mistake?We refund the extra payment in full, usually within 7 working days.
Membership feesNot refundable once your membership has been activated.
Event cancelled by NPPA?You get a full refund of the registration fee.
1 Membership fees
- Membership fees are not refundable once your membership has been activated and your membership number issued.
- If you paid but your membership was never activated (for example you paid for the wrong category, or you change your mind before we confirm it), write to us within 7 days of paying and we will refund you or move the payment to the right category.
- Memberships cannot be transferred to another person.
2 Payments made by mistake
- If you were charged twice, paid more than the fee, or paid without it reaching us (for example a payment that failed but was deducted), we refund the extra amount in full.
- Refunds go back to the account or card you paid from, usually within 7 working days of us approving them. Your bank may take a few more days to show the money.
3 Conference and event registrations
- Registration fees are not refundable if you cannot attend, unless the event page says otherwise. You may ask to transfer your registration to a colleague before the event.
- If NPPA cancels an event, you get a full refund of the registration fee. If we move it to new dates or online, you can keep your place or ask for a full refund.
4 How to ask for a refund
Email admin@nppassociation.org from your registered email address with your name, the date and amount paid, and the Razorpay payment ID (it begins with “pay_” and is on your receipt and Razorpay email). We reply within 3 working days.
5 Delivery
NPPA does not ship physical goods. Membership is confirmed by email, normally within 3 working days of payment, and your receipt, membership card and certificate are then available on My NPPA. See also Shipping and Delivery.
